(“we”, “us”, “our”, “Walk With Hart”)
Effective Date: 07/15/2025
Last Updated: 11/05/2025
1. Introduction
Walk With Hart is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us — including through our website, booking systems, SMS/mobile communications, in-person sessions, intake forms, and email.
By using our services or providing us with your personal data, you agree to the practices described in this policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. What Personal Data We Collect
We may collect different types of personal data depending on your interaction with us. The categories include:
- Contact information: name, mobile phone number, email address, postal address, etc.
- Transactional information: appointment dates, services booked, payments, session notes (for our internal use and client care)
- Communications data: your messages, emails, text (SMS) communications, notes from verbal consent, intake form responses.
- Technical/usage data: if you use our website — IP address, browser type, pages visited, booking platform usage.
- Sensitive data: In some facilitation/integration contexts, you may provide personal health information or wellness background (though we strive to collect only what is necessary and handle it with care).
We collect this data either (a) directly from you (e.g., intake form, website booking, text message), or (b) as you use our website or services.
3. Purpose of Collection & Use
We process your personal data for the following purposes:
- To provide and coordinate the massage therapy, facilitation, nature-walks, and integration coaching services you book with us.
- To send appointment confirmations, reminders, scheduling changes, follow-up messages, session support.
- To communicate with you via SMS/text message when you have provided your mobile number and opted-in.
- To respond to your inquiries, support requests, or communications.
- To maintain our business records, regulatory compliance, accounting, and internal analytics.
- To comply with legal obligations (for example state laws, professional licensing).
4. SMS / Mobile Communications
Since we use SMS texting for one-to-one client communications (not mass promotional marketing), we follow these policies:
- You only receive SMS messages when you have opted in (via one of the methods described: verbal consent, website booking form, written intake form, inbound SMS initiation).
- Messages may include appointment reminders, session follow-up, scheduling notifications, or integration coaching support.
- Message & data rates may apply. Your mobile carrier may charge you.
- Message frequency will vary based on your booked services and communication needs.
- To opt-out of receiving further messages, you may reply STOP. You may reply HELP for help information. After you opt-out, you will receive no further marketing or scheduling texts (unless you re-opt).
- Your SMS/mobile consent is separate from other forms of communication (email, phone). If you change your mind, you may withdraw consent at any time via texting STOP or contacting us.
- We will not share your mobile number or opt-in SMS consent status with third parties for marketing/promotional purposes.
- For full details about how we store, process, and secure your data (including mobile numbers), please see the rest of this Privacy Policy.
5. Legal Basis / Consent
For clients in Oregon, we comply with the applicable legal standards:
- We obtain your affirmative consent (opt-in) before texting you via mobile.
- We provide you with full information about message rates, frequency, opt-out instructions, and our Privacy Policy.
- Under the Oregon Consumer Privacy Act (OCPA) and other applicable laws, you may have certain rights regarding your personal data (see Section 8).
- If we collect any protected health information (PHI) or personal health data, we comply with relevant privacy laws (e.g., Health Insurance Portability and Accountability Act (HIPAA) and Oregon’s PHI statutes) where applicable.
6. Sharing Your Information
We may share your information in limited contexts:
- With service providers who help us deliver our services (booking platforms, scheduling software, SMS/message service providers) — bound by agreement to handle data securely.
- When required by law or regulation (e.g., legal obligation, professional licensing board).
- We do not sell or trade your personal mobile number or opt-in status to third-party marketers.
- If you specifically request we share information with a third party (e.g., referral to another provider), we will obtain your consent.
7. Data Security & Retention
- We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
- We retain personal data only for as long as necessary to fulfill the purposes described (service delivery, legal/regulatory compliance). If you request deletion, we will comply unless retention is required by law.
- If you opt-out of SMS messaging, we may retain a minimal record indicating you have opted out (so we do not mis-contact you) but will otherwise stop communications to that number.
8. Your Rights (Oregon Residents)
If you reside in Oregon, you may have the following rights under the Oregon Consumer Privacy Act and other laws:
- Confirm whether we are processing your personal data and access that data.
- Request correction of inaccurate personal data.
- Request deletion of your personal data (subject to certain exceptions).
- Opt-out of the sale of your personal data, targeted advertising, or similar profiling (we do not currently sell your data; if that changes we will inform you).
- Lodge a complaint with the Oregon Attorney General if you believe your rights under OCPA are violated.
To exercise any of these rights, contact us at info@walkwithhart.com. We will respond within the timeframe required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy at any time. When changes are made, we will post the new version on our website and update the “Last Updated” date. Your continued use of our services after the update constitutes acceptance of the revised policy.
10. Contact Us
If you have questions, concerns, or want to exercise your rights, please get in touch:
Walk With Hart
620 SW 5th Ave. STE 900 PMB 168
Portland, OR 97204
Email: info@walkwithhart.com
Phone: (503) 298-6364
